on 12 and 13 of this month, the Supreme Court (STJ) held "1 S The demands involving banks . inspired by a German initiative that has been successful, the performance of the ombudsman , a species of simplified mediator, would happen as follows: the client carries out the complaint in writing to the bank, which it forwards to ombudsman , which emits an opinion related to the case. If the return is favorable to the customer, the bank is bound; Otherwise, the customer may continue to demand judicially. This action would contribute to disputes to be solved internally, reducing the number of processes forwarded to STJ.

" The Judiciary. however, so this really becomes effective, a change culture in terms of decision making, either by companies , by individuals, judicially like any discussion < Contractual relationship ",

Stress Camila Damo , Contracts Area Lawyer Associated Advocates.